SPUD.ca

Returning Candidate?

Lead Delivery Coordinator Full-time (Fri-Mon)

Lead Delivery Coordinator Full-time (Fri-Mon)

Job ID 
2017-1454
Job Locations 
CA-BC-Vancouver
Category 
Warehouse Operations & Delivery
Type 
Regular Full-Time

More information about this job

Overview

Would you like to be a part of a growing and dedicated team who work to provide sustainable solutions in our own communities? SPUD (Sustainable Produce Urban Delivery) was created by and grown with passion, grit, and a vision of how business and local partnerships ought to be. Plus, it helps that we get to work with delicious and organic food all day. Channel your own passion and take your career to the next level by joining one of our talented teams!

SPUD.ca is looking for permanent, full-time Lead Delivery Coordinator for our Vancouver, BC location (1660 E Hastings Street). This shift is Fri-Mon 8:00 am- 6:00 pm (4x 10hr shifts compressed work week). This position reports into the Vancouver Delivery Manager.

We are growing and love to promote from within plus you will receive 20% off of all our cool, local products!


What you'll do

  • Ensure accurate updates of SPUD customer delivery info as it pertains to delivery drivers and delivery routing.
  • Support Delivery Manager and the Delivery Routing Coordinator.
  • Act as the lead for delivery delivery drives on weekends, ensuring they are prepared to execute their deliveries efficiently.
  • Execute and or delegate re-deliveries, on-demand deliveries, transfers and pickups.
  • Ensure the driving team is equipped with the resources to service our customers well.
  • Workwave routing. Proficiency in Workwave routing required.
  • Work with the rest of the SPUD teams to deliver new services to SPUD customers like express, time windows and additional delivery days.
  • Work with the customer care team to resolve issues and enhance service.
  • Assist with on-boarding of new drivers; including resolving issues with smart phones and vehicles
  • Take the lead on the Vehicle Care program; utilizing tools like GPS, driver behaviour monitoring and check-in-out to ensure safe driving practices and minimize vehicle damage.
  • Lead by example in going above and beyond for our customers.
  • Be the champion of safe driving habits, making sure our fleet experiences minimal damage due to poor training. 
  • Act as backup to the Routing Coordinator.
  • Ensure Pre-Pack/Pre-Loads are completed in an efficient manner.
  • Ensure efficient management of paper records, including filing of Driver Checklists and Route sheets.
  • Problem-solve and think creatively to complete assigned tasks.
  • Ensure transfers to Be Fresh, OA are completed as per scheduled times.
  • Ensure customer keys are prepared for delivery drivers post routing. 
  • Cover delivery routes when Drivers call in sick. 
  • Ensure effective timely communicaiton is realayed to key team members.
  • Adjust schedule for on-demand deliveries and pick-ups. 
  • Utilize SPUD CSR and possibly SPUD Front-End to perform adjustments and updates to customers’ accounts, delivery routes, delivery schedules and reports.
  • Daily monitoring of fleet, driver performance and customer experience. Utilizing X-Dispatcher and Positrace to track driver performance on deliveries and delegate any adjustments to daily deliveries to ensure customer satisfaction.
  • Effectively communicate with Customer Care and other Depts. in mitigating potential negative customer experiecnes by taking a pro-active approach.
  • Follow the Delivery Manager's plans and assist on the execution of operational plans to improve the delivery team's performance
  • Work with Business Development to create best possible Office Customer experiences.


Our compensation package consists of

  • $17.00 per hour to start
  • 20% discount on all of our products on spud.ca
  • Extended Health Care Benefits (after 90 days) including: massage therapy, acupuncture, naturopath, physiotherapy, psychologist, chiropractor, 80% dental and prescriptions covered, life insurance, travel insurance, discounted eye exam- and more!
  • Two weeks' vacation for one year of employment (4% accrual)

What you'll need

  • A Driver’s License, and clean driving record for the past 5 years.
  • Available permanently for a Friday- Monday 8:00 am- 6:00 pm shift.
  • Previous experience driving larger vehicles (think Mercedes Sprinter!)
  • Ability to comfortably drive around Vancouver, in all types of weather, displaying excellent driving skills. 
  • Familiarity with surrounding areas is preferred.
  • A warm and engaging personality, displaying exceptional customer service!
  • Must be able to lift up to 50lbs, our customers love their bins of groceries! 
  • A committment to being an essntial part of the team.
  • Flexibility- able to adjust to a changing environment and new challenges.
  • Ability to build rapport with other SPUD Depts including CS, IT, WH, Marketing, BD, and Purchasing, to exceed customer expectations as a team.
  • Strong written and verbal communication skills displayed in emails and messages to all stakeholders.
  • Excellent attention to detail and problem solving abilities.
  • Display a passion for creating amazing customer experiences worth sharing.
  • Display future planning and daily organization of working time and multitask as required.
  • Effectively delegate when required and display a positive example in building a cohesive team.
  • Ability to remain calm in stressful situations.

About SPUD

SPUD is more than just an online grocery company; we have a deep passion for local and organic foods and have set out on a journey to support healthy families.  We are entrepreneurial, humble, have a resilient drive to succeed and we really love our customers.

 

Our local food movement involves delivering local and organic groceries to homes and offices with four Western Canadian locations in Edmonton, Calgary, Victoria and Vancouver. In each location, we hire locally, buy locally, and deliver locally. We work to simplify and enrich the lives of our customers, staff, suppliers and community partners. We strive to provide meaningful work, competitive compensation, and other opportunities for our employees to share in the success of the company.

 

Our Core Values:

  1.  Create Amazing Customer Experiences Worth Sharing
  2. Have a Passion for Sustainable Food
  3. Be Open to the Perspective of Others
  4. Learn, Grow and Win as a Team
  5. Be Scrappy and Own It
  6. Find the Fun Together

 

SPUD.ca is a certified B Corporation who is committed to solving social and environmental problems. Some of these efforts involve the following five things we do:  

  1. We package our items in reusable bins to eliminate unnecessary packaging.
  2. We recycle, and help you recycle too.
  3. We work to reduce food waste and compost.
  4. We buy local products and list food miles.
  5. We have a strict Sustainable Purchasing Policy for all of our food.

 

SPUD is an equal opportunity employer.