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Operations Manager

Operations Manager

Job ID 
Job Locations 
Warehouse Operations & Delivery
Regular Full-Time

More information about this job


Would you like to be a part of a growing and dedicated team who work to provide sustainable solutions in our own communities? SPUD (Sustainable Produce Urban Delivery) was created by and grown with passion, grit, and a vision of how business and local partnerships ought to be. Plus, it helps that we get to work with delicious and organic food all day. Channel your own passion and take your career to the next level by joining one of our talented teams!

SPUD.ca is looking for a full-time, permanent Operations Manager for our Vancouver, BC warehouse. 


What you’ll do


The Operations Manager oversees the daily operations of the warehouse. Managing a team of 100+ reports, they are responsible for planning the activities of the team, coaching for performance, providing support and assistance, and developing future leaders.

Reporting to the Sr. Operations Manager, and working in coordination with other Leadership Team members and other departmental leaders, the Operations Manager is responsible for championing an industry leading customer experience, while minimizing operational costs, creating an engaging work culture, and developing a road plan for ongoing innovation.


  • Lead with positivity and empathy, while ensuring that team members respect their peers and the requirements of their positions.
  • Engage and develop your direct team through coaching, support and regular feedback. 
  • Provide instruction and support to your direct team of warehouse department managers and supervisors.
  • Plan and coordinate all warehouse activities.
  • Prepare for and conduct daily team huddles and other communication touchpoints.
  • Monitor and report on warehouse KPIs. Develop concrete plans for ongoing improvement.
  • Manage the warehouse labour budget, with a focus on ongoing cost reduction.
  • Oversee warehouse space utilization, day-to-day facility function, and general supply management, with an eye towards maximizing cost efficiency.
  • Assist with labour relations for a team of over 100 employees, including recruitment, onboarding, disciplinary action, grievance resolution and general employee assistance.
  • Support the OH&S committee in promoting a safe work environment.
  • Ensure ongoing maintenance of and adherence to Standard Operating Procedures.
  • Challenge all current practices. Develop and execute plans for continuous improvements in efficiency and customer experience.
  • Represent warehouse interests in cross-functional initiatives.
  • Foster strong inter-departmental communication practices and embrace the internal service role of the Operations Team.
  • Assist the Sr. Operations Manager & VP Supply Chain in developing & executing overall Operations Team strategy.
  • Seek out and engage in opportunities to further personal leadership development.
  • Other duties as assigned.

How your success will be measured

  • Warehouse performance KPIs
  • Labour cost (% of gross revenue)
  • Team engagement & development
  • Customer Net Promoter Scores
  • Warehouse safety record

What you'll need

  • Post-secondary education in a related discipline an asset.
  • 3+ years' experience in Operations Management (warehousing, distribution, inventory control, human resources).
  • Proven ability to problem-solve and think creatively to develop unique and effective solutions.
  • Strong verbal and written communication skills.
  • Attention to detail.
  • Proven ability to cultivate an engaging team culture.
  • Desire to actively innovate, change and improve processes on a daily basis. 

About SPUD

SPUD is more than just an online grocery company; we have a deep passion for local and organic foods and have set out on a journey to support healthy families. We are entrepreneurial, humble, have a resilient drive to succeed and we really love our customers.

Our local food movement involves delivering local and organic groceries to homes and offices with four Western Canadian locations in Edmonton, Calgary, Victoria and Vancouver. In each location, we hire locally, buy locally, and deliver locally. We work to simplify and enrich the lives of our customers, staff, suppliers and community partners. 

Our Core Values:

  • FIGHT to Create Amazing Customer Experiences Worth Sharing
  • Have a Passion for Sustainable Food
  • Be Open to the Perspective of Others
  • Learn, Grow and Win as a Team
  • Be Scrappy and Own It
  • Find the Fun Together

SPUD.ca is a certified B Corporation who is committed to solving social and environmental problems. Some of these efforts involve the following five things we do:

  1. We package our items in reusable bins to eliminate unnecessary packaging.
  2. We recycle, and help you recycle too.
  3. We work to reduce food waste and compost.
  4. We buy local products and list food miles.
  5. We have a strict Sustainable Purchasing Policy for all of our food.

SPUD is an equal opportunity employer.