SPUD.ca

  • Customer Care Rep (Be Fresh)

    Job Locations CA-BC-Vancouver
    Job ID
    2018-1731
    Category
    Be Fresh Local Market
    Type
    Regular Full-Time
  • Overview

    Be Fresh, cultivated by SPUD.CA, is looking for a full-time, permanent Customer Care Representative based out of our Vancouver, BC Be Fresh Office (1114 E Pender Street). This shift is Sunday- Thursday 8:00 am- 3:00 pm.

     

    We are growing and love to promote from within plus you will receive 20% off of all our cool, local products!

    Duties & Responsibilities

    • Create and maintain relationships with new and existing clients – provide a great level of care in every customer interaction.
    • Answer customer phone calls and emails about a variety of different topics such as account requests, orders or product information.
    • Preparing daily reports for the Production kitchen.
    • Point of contact – communicate feedback to various teams concerning what our customers are saying and how we can improve our service. Monitor quality control and feedback.
    • Assist with a weekly call-back system with customers, for follow-up on existing and new orders.
    • Responsible for regular packaging orders and packaging inventory – working closely with the delivery and the production team.
    • Additional duties as assigned.

    Qualifications & Requirements

    • Minimum one (1) year experience in a sales or operations role.
    • Knowledgeable about food industry and delivery services.
    • Strong interpersonal skills.
    • PC skills - Microsoft Word, Excel. 
    • Effective communicator, specifically writing skills with correct punctuation, spelling and grammar.
    • An excellent team player aligned with our core values.
    • Enthusiastic about healthy food, following food trends.

    Compensation

    • $15 per hour starting wage
    • 20% discount on spud.ca and Be Fresh purchases
    • Extended healthcare benefits (after the 90 day probationary period)

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