SPUD.ca

  • Customer Care Rep Full-time

    Job Locations CA-BC-Vancouver
    Job ID
    2018-1979
    Category
    Customer Care/Support
    Type
    Regular Full-Time
  • Overview

    The SPUD.CA family of companies is an online grocery delivery business headquartered in Vancouver, with integrated operations through our Be Fresh and Blush Lane markets in Western Canada. We are a passionate team of nice people, who want to make a difference. We believe that food touches every aspect of our lives so we value sustainable farming practices, sourcing local, treating animals humanely, and reducing food waste. As a certified B Corporation since 2013, we are committed to responsible business practices that are socially responsible.

     

    If our values resonate with you, and you want to learn, grow and develop within a with a team that inspires, shares knowledge, and cares, then please apply! We are growing, innovating, and it’s our great people that make it fun to come to work every day.

     

    SPUD.CA is looking for two  full-time, permanent Customer Care Reps based out of our Vancouver, BC head office (1660 E Hastings Street). This position will be moving in October to our new head office in South Burnaby (#105 5566 Trapp Avenue,  Burnaby)

     

    This shift is either:

     

    • Tuesday- Saturday 12:30- 9:00 pm
    • Sunday- Thursday 12:30- 9:00 pm
    • Monday- Friday 12:30- 9:00 pm
    • Tuesday- Saturday (Tues- Fri 9:00 am- 5:30 pm, Sat 10:30 am- 7:00 pm)
    • Monday- Friday 10:30 am- 7:00 pm

    Duties & Responsibilities

    Customer Care Representatives are the front line of SPUD.ca and are the main point of contact for our customers. Being an online business, most of our customer communication comes through phone calls, emails and website comments. In a nutshell, you’re a part of the team that makes our customers happy after communicating with SPUD!

    • Provide an amazing level of care in every customer interaction, going above and beyond SPUD’s 100% Satisfaction Guarantee.
    • Answer customer phone calls and emails about a variety of different topics, including technical issues, account requests and product information. You will be the person a customer contacts if any question or query pops into their head!
    • Communicate feedback to the various teams concerning what our customers are saying and how we can improve our service. We want our customers to be deliriously happy with SPUD!
    • Check daily reports, and ensure that any issues are dealt with for the upcoming day, including address and payment information, product shorts or substitutions, etc., and ensuring every box of food going out is 100% perfect.
    • Participate in daily huddles company-wide, to be able to identify system issues and celebrate successes.
    • Additional duties as required.

    Qualifications & Requirements

    • Experience providing frequent customer service via phone/email is required.
    • Ability to maintain a high level of service awareness at all times to make sure customers remember us positively.
    • Excellent writing skills with correct punctuation, spelling and grammar.
    • A positive attitude and enthusiastic demeanor.
    • The ability to communicate effectively with customers, colleagues, cross-functional teams, producers and farmers.
    • Intermediate working knowledge of Microsoft Office.
    • Typing speed of minimum 45 wpm.
    • Alignment with our core values.
    • Experience in the Natural Food industry is an advantage.
    • Willingness to work flexible hours and work as a team to complete other tasks, as required.
    • Awareness of urgency and prioritizing.

    Compensation

    • $15.00 per hour starting wage. There is an additional $0.75 per hour for the 12:30- 9:00 pm evening shifts.
    • 20% discount on all of our products on spud.ca!
    • Extended Health Care Benefits (effective the first of the month after 90 days) 

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