• Delivery Routing Coordinator Full-time

    Job Locations CA-BC-Vancouver
    Job ID
    Warehouse Operations & Delivery
    Regular Full-Time
  • Overview

    The SPUD.CA family of companies is an online grocery delivery business headquartered in Vancouver, with integrated operations through our Be Fresh and Blush Lane markets in Western Canada. We are a passionate team of nice people, who want to make a difference. We believe that food touches every aspect of our lives so we value sustainable farming practices, sourcing local, treating animals humanely, and reducing food waste. As a certified B Corporation since 2013, we are committed to responsible business practices that are socially responsible.


    If our values resonate with you, and you want to learn, grow and develop within a with a team that inspires, shares knowledge, and cares, then please apply! We are growing, innovating, and it’s our great people that make it fun to come to work every day.


    SPUD.CA is looking for a full-time, permanent Routing Coordinator based out of our Vancouver head office (1660 E Hastings Street). This position is Sunday - Thursday 1:00 pm - 9:00 pm. 

    We are growing and love to promote from within plus you will receive 20% off of all our cool, local products!

    Duties & Responsibilities

    • Workwave routing for assigned sites, routes and days.
    • Act as a lead for a team of approximately 50 Delivery Drivers, coordinating and reviewing their work.
    • Plan, organize, adjust and oversee delivery routes and schedules, and resolve work-related issues as they arise, ensuring they are prepared to execute their deliveries efficiently. 
    • Assist in onboarding and training new drivers in job duties, safety procedures and company policies, including resolving issues with smart phones and vehicles.
    • Daily supervision of fleet, driver performance and customer experience. Utilizing X-Dispatcher and Positrace to track driver performance on deliveries and delegate any adjustments to daily deliveries to ensure customer satisfaction.
    • Supervise the delivery operation and perform necessary action to improve the operation.
    • Ensure transfers to Be Fresh, OA and other SPUD sites are completed as per scheduled times.
    • Ensure required pickups and re-deliveries are time managed and executed.
    • Utilize SPUD CSR and possibly SPUD Front-End to perform adjustments and updates to customers’ accounts, delivery routes, delivery schedules and reports.
    • Effectively communicate with Customer Care and all other depts. in mitigating potential negative customer experiences by taking a pro-active approach.
    • Ensure efficient management of paper records, including Driver Checklists and Route Sheets. 
    • Be the champion of sale driving habits, making sure our fleet experiences minimal damage due to poor training. 
    • Take the lead on the Vehicle Care program utilizing tools like GPS, Driver behavior monitoring and check-in-out to ensure safe driving practices and minimize vehicle damage.
    • Follow the Delivery Mgr.’s plans and assist on the execution of operational plans to improve the delivery team’s performance.
    • Work with Business Development to create best possible Office customer experiences. 
    • Occasionally cover delivery routes when drivers call in.
    • Work with the rest of the SPUD teams to deliver new services to customers like express, time windows, and additional delivery days and future area expansions. 
    • Order and manage departmental technological resources. 
    • Oversee the operations of the fleet and arrange for maintenance and/or repair work with the Facilities & Fleet Manager.
    • Perform road tests when necessary.
    • Additional duties as required.

    Qualifications & Requirements

    • Class 5 Driver’s License, and a clean driving record for the last five years.
    • Knowledge of the Lower Mainland and its regions.
    • Ability to commit to being an essential part of the team. 
    • Strong written and verbal communication skills. 
    • Ability to be flexible, adjust to changing schedules, environments, and new challenges.
    • Excellent attention to detail and problem solving skills.
    • Ability to display future planning and daily organization of working time, multitasking as required.
    • Ability to effectively delegate when require, displaying a positive example in building a cohesive team.


    • $17.50 per hour starting wage
    • 20% discount on all of our products on spud.ca
    • Extended Health Care Benefits (effective the 1st of the month following the probationary period) including: massage therapy, acupuncture, naturopath, physiotherapy, psychologist, chiropractor, 80% dental and prescriptions covered, life insurance, travel insurance, discounted eye exam- and more!


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