• Operations Manager Graveyard Full-time

    Job Locations CA-BC-Burnaby
    Job ID
    Warehouse Operations & Delivery
    Regular Full-Time
  • Overview

    The SPUD.CA family of companies is an online grocery delivery business headquartered in Vancouver, with integrated operations through our Be Fresh and Blush Lane markets in Western Canada. We are a passionate team of nice people, who want to make a difference. We believe that food touches every aspect of our lives so we value sustainable farming practices, sourcing local, treating animals humanely, and reducing food waste. As a certified B Corporation since 2013, we are committed to responsible business practices that are socially responsible.


    If our values resonate with you, and you want to learn, grow and develop within a with a team that inspires, shares knowledge, and cares, then please apply! We are growing, innovating, and it’s our great people that make it fun to come to work every day.


    SPUD.CA is looking for a full-time, permanent Operations Manager (Graveyard) responsible for the graveyard operations of our two warehouses 1). 5566 Trapp Avenue, South Burnaby and 2). 1660 E Hastings, Vancouver. This is a permanent graveyard shift, exact hours TBD. 

    Duties & Responsibilities

    The Operations Manager (Graveyard) oversees the evening operations of the warehouses. They are responsible for planning the activities of the team, coaching for performance, providing support and assistance, and developing future leaders.

    Reporting to the Director of Operations, and working in coordination with other Leadership Team Members and other departmental leaders, the Operations Manager is responsible for championing an industry leading customer experience, while minimizing operational costs, creating an engaging work culture, and developing a road plan for ongoing innovation. 


    • Lead with positivity and empathy, while ensuring that team members respect their peers and the requirements of their positions.
    • Engage and develop your direct team through coaching, support and regular feedback. 
    • Provide instruction and support to your direct team of warehouse department managers and supervisors.
    • Plan and coordinate all warehouse activities.
    • Prepare for and conduct daily team huddles and other communication touchpoints.
    • Monitor and report on warehouse KPIs. Develop concrete plans for ongoing improvement.
    • Manage the warehouse labour budget, with a focus on ongoing cost reduction.
    • Oversee warehouse space utilization, day-to-day facility function, and general supply management, with an eye towards maximizing cost efficiency.
    • Assist with labour relations for a team including recruitment, onboarding, disciplinary action, grievance resolution and general employee assistance.
    • Support the OH&S committee in promoting a safe work environment.
    • Ensure ongoing maintenance of and adherence to Standard Operating Procedures.
    • Challenge all current practices. Develop and execute plans for continuous improvements in efficiency and customer experience.
    • Represent warehouse interests in cross-functional initiatives.
    • Foster strong inter-departmental communication practices and embrace the internal service role of the Operations Team.
    • Assist the Director of Operations & VP Supply Chain in developing & executing overall Operations Team strategy.
    • Seek out and engage in opportunities to further personal leadership development.
    • Other duties as assigned.


    How your success will be measured

    • Warehouse performance KPIs
    • Labour cost (% of gross revenue)
    • Team engagement & development
    • Customer Net Promoter Scores
    • Warehouse safety record

    Qualifications & Requirements

    • Post-secondary education in a related discipline an asset.
    • 3+ years' experience in Operations Management (warehousing, distribution, inventory control, human resources).
    • Proven ability to problem-solve and think creatively to develop unique and effective solutions.
    • Strong verbal and written communication skills.
    • Attention to detail.
    • Proven ability to cultivate an engaging team culture.
    • Desire to actively innovate, change and improve processes on a daily basis. 


    • An annual salary, paid bi-weekly
    • 20% discount on all of our products on spud.ca
    • Extended Health Care Benefits (effective first of month after 90 days) including: massage therapy, acupuncture, naturopath, physiotherapy, psychologist, chiropractor, 80% dental and prescriptions covered, life insurance, travel insurance, discounted eye exam- and more


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