SPUD.ca

  • Delivery Coordinator Full-time

    Job Locations CA-BC-Vancouver
    Job ID
    2019-2354
    Category
    Warehouse Operations & Delivery
    Type
    Regular Full-Time
  • Overview

    The SPUD.CA family of companies is an online grocery delivery business headquartered in Vancouver, with integrated operations through our Be Fresh and Blush Lane markets in Western Canada. We are a passionate team of nice people, who want to make a difference. We believe that food touches every aspect of our lives so we value sustainable farming practices, sourcing local, treating animals humanely, and reducing food waste. As a certified B Corporation since 2013, we are committed to responsible business practices that are socially responsible.

     

    If our values resonate with you, and you want to learn, grow and develop within a with a team that inspires, shares knowledge, and cares, then please apply! We are growing, innovating, and it’s our great people that make it fun to come to work every day.


    SPUD.ca is looking for permanent, full-time Delivery Coordinator or our Vancouver, BC location (1660 E Hastings Street). This shift is Friday - Monday 7:00 am - 5:30 pm (4 X 10 hours). 

    We are growing and love to promote from within plus you will receive 20% off of all our cool, local products!

    Duties & Responsibilities

    • Ensure accurate updates of SPUD customer delivery info as it pertains to delivery drivers and delivery routing.
    • Support Delivery Manager and the Delivery Routing Coordinator.
    • Act as the lead for delivery delivery drivers on weekends, ensuring they are prepared to execute their deliveries efficiently.
    • Execute and or delegate re-deliveries, on-demand deliveries, transfers and pickups.
    • Ensure the driving team is equipped with the resources to service our customers well.
    • Workwave routing. Proficiency in Workwave routing required.
    • Work with the rest of the SPUD teams to deliver new services to SPUD customers like express, time windows and additional delivery days.
    • Work with the customer care team to resolve issues and enhance service.
    • Assist with on-boarding of new drivers; including resolving issues with smart phones and vehicles
    • Take the lead on the Vehicle Care program; utilizing tools like GPS, driver behaviour monitoring and check-in-out to ensure safe driving practices and minimize vehicle damage.
    • Lead by example in going above and beyond for our customers.
    • Be the champion of safe driving habits, making sure our fleet experiences minimal damage due to poor training. 
    • Act as backup to the Routing Coordinator.
    • Ensure Pre-Pack/Pre-Loads are completed in an efficient manner.
    • Ensure efficient management of paper records, including filing of Driver Checklists and Route sheets.
    • Problem-solve and think creatively to complete assigned tasks.
    • Ensure transfers to Be Fresh, OA are completed as per scheduled times.
    • Ensure customer keys are prepared for delivery drivers post routing. 
    • Cover delivery routes when Drivers call in sick. 
    • Adjust schedule for on-demand deliveries and pick-ups. 
    • Utilize SPUD CSR and possibly SPUD Front-End to perform adjustments and updates to customers’ accounts, delivery routes, delivery schedules and reports.
    • Daily monitoring of fleet, driver performance and customer experience. Utilizing X-Dispatcher and Positrace to track driver performance on deliveries and delegate any adjustments to daily deliveries to ensure customer satisfaction.
    • Follow the Delivery Manager's plans and assist on the execution of operational plans to improve the delivery team's performance
    • Work with Business Development to create best possible Office Customer experiences.

    Qualifications & Requirements

    • A Class 5 Driver’s License, and clean driving record for the past 5 years.
    • Previous experience driving larger vehicles (think Mercedes Sprinter!)
    • Ability to comfortably drive around Vancouver, in all types of weather, displaying excellent driving skills. 
    • Familiarity with surrounding areas is preferred.
    • A warm and engaging personality, displaying exceptional customer service!
    • Must be able to lift up to 50lbs as required.
    • Flexibility- able to adjust to a changing environment and new challenges.
    • Strong written and verbal communication skills.
    • Excellent attention to detail and problem solving abilities.
    • Display future planning and daily organization of working time and multitask as required.
    • Effectively delegate when required and display a positive example in building a cohesive team.

    Compensation

    • $16.50 - $18.00 per hour depending on experince
    • 20% discount on all of our products on spud.ca
    • Extended Health Care Benefits (effective the first of the month after 90 days) including: massage therapy, acupuncture, naturopath, physiotherapy, psychologist, chiropractor, 80% dental and prescriptions covered, life insurance, travel insurance, discounted eye exam- and more!

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